Customer Success Manager
RemoteFull-timeMid levelPosted 3 days ago
Mid-level customer support role at Fortive. Needs a degree. Remote.
About the role
ServiceChannel is the leading cloud-based service automation platform for facilities management. As part of a team of Customer Success Managers, you will help steward a shared portfolio of roughly 300 smaller customers (about 70 accounts each) and drive product adoption, retention, and measurable value at scale.
What you'll do
- Own a portfolio of roughly 70 smaller customers, driving adoption, retention, and value through a mix of one-to-one and one-to-many engagement
- Proactively recommend ServiceChannel standard methodologies, processes, and configurations that align with each customer's business objectives and drive full adoption of…
- Run repeatable, scalable success motions such as onboarding assists, adoption checkpoints, health reviews, and renewal-readiness outreach
- Monitor customer health signals and product usage to identify churn risk and expansion opportunities, triaging at-risk accounts and escalating when needed
- Lead customer engagements ranging from digital check-ins to business reviews, delivering scorecard results and clear
What you need
- Customer success
- CRM
- Customer service
- Zendesk
- Facility management
- Salesforce
Good to have
- PowerPoint
- JIRA