Commercial Relationship Manager
BengaluruFull-time5–9 yrsPosted 2 months ago
Senior finance role at Fortive Careers in Bengaluru. Needs 5+ years.
About the role
ServiceChannel is seeking an experienced Commercial Relationship Manager (RM) to join our India Delivery Center (IDC) in Bangalore. This is a customer-facing role responsible for owning the commercial lifecycle for a high-volume portfolio of SMB and Small Commercial customers, including renewals and expansion (upsell/cross-sell).
What you'll do
- Own and execute the end-to-end renewal process across an assigned portfolio, including proactive outreach, renewal planning, pricing execution, and contract progression
- Own expansion outcomes for the portfolio by identifying, qualifying, and executing upsell and cross-sell opportunities using structured commercial plays
- Conduct customer-facing commercial conversations (renewals, pricing discussions, negotiations
- Partner with Customer Success Managers (CSMs) to incorporate adoption and customer health signals into renewal and expansion prioritization
- Maintain high-quality account and opportunity data in Salesforce, Gainsight, and related tools to ensure forecasting accuracy, visibility, and continuity across teams
What you need
- Cross-selling
- Customer success
- Facility management
- Forecasting
- Salesforce
- Collections
Good to have
- Inside sales
- CRM