Technical Support Analyst
BengaluruFull-time2–5 yrsPosted 4 months ago
Mid-level IT support role at Fortive Careers in Bengaluru. Needs 2+ years.
About the role
Technical Support Analyst at Fortive Careers. Receive, triage, and manage assigned technical support tickets through Zendesk.
What you'll do
- Receive, triage, and manage assigned technical support tickets through Zendesk
- For ServiceChannel products including APIs, EasyPay, FSM, Data Direct, and related
- Monitor assigned ticket queues, prioritize inbound requests as directed by
- Support Queue owner, and ensure timely updates are provided to customers
- Internal stakeholders, and management
What you need
- Troubleshooting
- Zendesk
- JIRA
- MS Office
- Confluence
- Customer success
Good to have
- Root cause analysis