Group Monitoring Center Administrator

About the role

Right now, we´re seeking a Monitoring Centre Administrator who will be Monitoring Centre 24x7 operations. Run and contribute to key IT Service Operation processes on the FEG Group level – mainly event, incident, change, problem and knowledge management. Ensure compliance with internal Service Level Agreements measured via service level objective (KPI).

What you'll do

• Acts as a single point of contact (SPOC) for incidents and/or technical issues form FEG affiliates (brands), customer operations units
• Actively monitors FEG IT environment and service metrices (KPI) to ensure maximum availability and performance of FEG services (on Group level as well as brand specific…
• Actively identifies, assesses, records, resolves and/or escalates incidents and service requests ensuring they are handled within an agreed time limit
• This includes IT incidents, technical incidents form customer operations units and retail branches and also employee-reported incidents and requests
• Knows about ongoing changes / deployments in FEG IT environment, actively monitors them and coordinates

What you need

• ITIL

Good to have

• JIRA