Manager - Continuous Improvement
HyderabadFull-time8–10 yrsPosted 1 week ago
Senior operations role at Foundever (Sitel) in Hyderabad. Needs 8–10 years and a B.Tech or B.E..
About the role
Runs the continuous improvement discipline day to day across the Telecom, Network, Systems — turning what the operational data says into a sequenced portfolio of changes that measurably reduce incident volume, restoration time, failed change and manual effort. Find the improvement — mine incident, problem, change and performance data for the few things that would matter most, and size the opportunity before proposing it.
What you'll do
- Opportunity Identification & Portfolio
- Analyse incident, problem, change, SLA and effort data to identify improvement opportunities, and quantify the size of each before it enters the portfolio
- Maintain a prioritised improvement portfolio sequenced by impact and feasibility, with clear ownership, milestones and expected benefit for each item
- Translate problem management findings, RCA corrective actions and chronic site patterns into structured improvement work rather than one-off fixes
- Challenge proposals that cannot articulate a baseline or a measurable outcome, and decline them into the backlog rather than starting them
What you need
- Process improvement
- Six Sigma
- Excel
- ITIL
- Telecom
- Kaizen
Good to have
- Lean
- Root cause analysis
- Google Analytics
- SAP