Vendor Analyst (Scorecard & Reporting)
HyderabadFull-time5–8 yrsPosted 1 week ago
Senior analyst role at Foundever (Sitel) in Hyderabad. Needs 5–8 years and a B.Tech, B.E. or B.Com.
About the role
Owns the measurement and reporting layer of the Vendor Management Office — the scorecards, registers, workbooks and dashboards through which vendor and service performance is stated to the business. Scorecard — maintain the SLA and KPI registers and produce accurate, comparable vendor and tower scorecards to a fixed cadence, with defined formulas, thresholds and RAG posture.
What you'll do
- Scorecard Design & Production
- Maintain the SLA and KPI registers across the Telecom, Network, Systems — definitions, measurement formulas, thresholds, data sources, owners and reporting frequency
- Produce monthly vendor and tower scorecards with RAG posture, period-on-period movement and breach summaries, in the approved structure and design standard
- Control the change process for metric definitions and thresholds so that historical comparability is preserved, and version any change with an effective date
- Extend the register set as new services and vendors come into scope, in the same format as the existing framework
What you need
- Reporting
- MIS reporting
- Excel
- Dashboarding
- JIRA
- Statistics
Good to have
- Power BI
- Pandas
- Six Sigma
- ITIL
- ISO 27001
- PowerPoint