Customer Success Manager (Jewelry Industry)
RemoteFull-time2–5 yrsPosted over a month ago
Mid-level customer support role at Fresh Prints. Needs 2+ years. Remote.
About the role
We are hiring a Jewelry Account Manager / Customer Success Manager to manage customer relationships and guide clients throughout the custom jewelry design and manufacturing process. This is a highly consultative, customer-facing role where you'll serve as the primary point of contact for customers.
What you'll do
- Manage inbound customer requests for custom jewelry pieces
- Serve as the primary point of contact for assigned accounts
- Communicate directly with customers via email, phone, and messaging platforms
- Ensure a high-touch, responsive customer experience
- Requirement Gathering & Order Clarification
What you need
- Customer success
- Business analysis
- Problem solving
Good to have
- CRM
- Customer service