Travel Operations Manager | Remote | Luxury Travel Leadership
RemoteFull-time2–5 yrsPosted 5 days ago
Mid-level operations role at Fresh Prints. Needs 2+ years. Remote.
About the role
We're looking for an experienced luxury service leader who wants to build world-class operations and scale their impact in a fast-growing company. You’ll own shift-level operations across four core functions: Client Service, Ticketing, Trip Fulfillment, and Process Management. You’ll lead Team Leads who manage specialists, ensure every client receives five-star treatment, and build systems that make excellence repeatable and scalable.
What you'll do
- Lead and Develop Your Team
- Manage 3–4 Team Leads across all concierge functions
- Provide daily coaching, feedback, and support to develop their judgment and leadership
- Build a culture where ownership, precision, and empathy are balanced with speed and quality
- Conduct regular reviews to support team member growth and performance
What you need
- Travel booking
- Process management
- Team management
- Customer service
Good to have
- SOP writing
- CRM