Lead - Customer Success
ChennaiFull-time7–10 yrsPosted 1 week ago
Senior customer support role at Freshworks in Chennai. Needs 7–10 years.
About the role
We are looking for a strategic and customer-obsessed Lead - Customer Success professional to manage key enterprise accounts and drive long-term customer value. this role, you will be responsible for building and nurturing high-impact relationships with decision-makers and end users, ensuring adoption, expansion, and retention of the
What you'll do
- Own and grow relationships with a portfolio of high-value enterprise customers
- Build and maintain trusted partnerships with key stakeholders, power users, and
- Executive sponsors throughout the customer lifecycle
- Drive customer satisfaction, retention, and advocacy through regular business
- Reviews and strategic engagements
What you need
- Customer success
- Escalation handling
- Portfolio management
- Sales
- Communication
- Upselling
Good to have
- Cross-selling