Staff Product Manager
BengaluruFull-timeHybrid7–13 yrsPosted over a month ago
Senior product management role at Freshworks in Bengaluru. Needs 7+ years and an MBA, BBA or B.Tech. Hybrid.
About the role
This role will be pivotal in driving our AI Agent product line forward focusing on customer experience (including customer service, sales, marketing use cases) and/or employee experience markets (including IT Service Management, HR Service Management, and IT Operations Management use cases). The role requires a good understanding of AI Agents and AI Assistants use cases.
What you'll do
- Define the long-term strategy and vision for the product, leveraging broad customer
- Research, customer experience and new technologies to deliver features to our
- Bring value addition by thinking big and continuously pitching new product ideas
- Drive requirement definition, customer experience design, product roadmap and
- Define and own the business metrics and OKRs for our products
What you need
- Machine learning
- Roadmapping
- NLP
- Agile