CSP - Value Stream Owner, Service Excellence & Retention

About the role

Title CSP - Value Stream Owner, Service Excellence & Retention Reports To Head of Client Servicing Platforms How have we achieved this? By working together - and supporting each other - all over the world. So, join our Client Servicing Platform team and feel like you’re part of something bigger.

What you'll do

• Drive continuous prioritisation based on flow, outcomes and data
• Use delivery data to inform funding, sequencing and capacity decisions
• Act as a visible advocate for client outcomes across the value stream
• Build psychological safety so issues are raised early rather than escalated late

What you need

• Customer service