Technical Specialist - Change Management

About the role

Reports To SENIOR MANAGER - CHANGE MANAGEMENT How have we achieved this? By working together - and supporting each other - all over the world. So, join our Service Operations team, part of the Enterprise Service Management function and feel like you’re part of something bigger. You have extensive experience in IT Change Management and a strong understanding of ITIL practices, governance frameworks.

What you'll do

• Independently managing complex and high-risk changes throughout their lifecycle
• Chairing and facilitating CAB meetings, ensuring appropriate risk assessment, impact evaluation, approval routing, and stakeholder engagement
• Driving continuous improvement initiatives, including workflow optimization, automation opportunities, AI adoption, and Change Management transformation activities
• Monitoring KPIs, operational metrics, compliance controls, and service trends, proactively identifying risks and recommending corrective actions
• Engaging with various other practices within Service Management such as Incident and Problem Management, SACM, Service Reporting, Service Control

What you need

• Change management
• Stakeholder management
• Process improvement
• ITIL
• ServiceNow