DEM_Technical Services Engineer
Pune, Noida, Chennai, Hyderabad, BengaluruFull-timeJunior levelPosted 1 week ago
Engineering role at Fujitsu in Pune, Noida and 3 more cities.
About the role
Explore our internal positions and join us in shaping a brighter future. Thank you for being a part of Fujitsu. We look forward to growing together toward a brighter future.
What you'll do
- As the DEM Analyst, you will focus on analysing the digital experience scores on a proactive basis and providing reports to account team stakeholders on the key issues…
- Also conduct deeper investigations with support from relevant resolver groups, utilizing the DEM tool and other key service performance data, such as ticket analysis
- Oversee the implementation of any new requirements from improvement recommendations and are responsible for reporting the status and benefits of these improvements
- Continuous learning is an important part of this role and you will be expected to participate in learning sessions and reading facilitated by our vendor partners or the…
- It is expected that the role owner will have a close relationship with the Digital Advisor and the CEC Digital Adoption & UX Lead
What you need
- PowerShell
- ITIL
- User flows
Good to have
- RPA