Major Incident Management Lead
PuneFull-time3–6 yrsPosted 3 months ago
Mid-level IT support role at Futurism Technologies in Pune. Needs 3+ years and a degree.
About the role
professional with 3+ years of experience in ITSM, Major Incident Management, Service Operations, or IT Infrastructure Support. The role involves managing P1/P2 incidents, driving RCA/PIR activities, ensuring SLA compliance,
What you'll do
- Lead and coordinate P1/P2 Major Incidents and act as the primary SPOC
- Drive incident resolution, escalations, RCA, and Post Incident Reviews
- Manage Incident, Problem, Change, and Request processes using
- Monitor SLA compliance and support continuous service improvement
- Manage IT asset lifecycle, inventory, compliance, onboarding, and
What you need
- Active Directory
- ITIL
- Ticketing tools
- ServiceNow
- Intune
- Windows
Good to have
- Windows Server
- Root cause analysis