Analyst - Payon
IndiaFull-time2–5 yrsPosted 4 months ago
Mid-level analyst role at Galent. Needs 2+ years and a B.Tech, B.E. or B.Sc.
About the role
We are looking for a motivated Technical Support Executive to provide operational and application support for business-critical systems, including payment processing and fraud management platforms. The role involves incident handling, troubleshooting, ticket management, and customer communication, with responsibilities aligned to L1 and L2 support levels based on experience.
What you'll do
- Act as a point of contact for technical incidents and service requests
- Manage tickets end-to-end, ensuring SLA adherence and proper documentation
- Perform application and transaction-level troubleshooting
- Monitor payment and fraud systems and identify anomalies
- Handle production incidents, root cause analysis, and resolution updates
What you need
- SQL
- Data analysis
- Documentation
- Root cause analysis
- Incident response