Senior Analyst - Service Support Management
BengaluruFull-time3–5 yrsPosted over a month ago
Mid-level IT support role at Gallagher in Bengaluru. Needs 3–5 years and a degree.
About the role
Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work.
What you'll do
- Act as the primary point of contact for assigned CSMs/branches, providing timely operational support, managing stakeholder expectations
- Support a team of 5–7 Client Service Managers at the branch
- Support the complete policy lifecycle, proactively initiating pre- and post-renewal activities, monitoring triggered tasks
- Participate in renewal reviews and client servicing discussions, ensuring policies are renewed within agreed timelines while maintaining service quality and customer…
- Manage branch queries, feedback, and escalations effectively, ensuring acknowledgements and resolutions are delivered within agreed service timelines
What you need
- SOP writing