Senior Analyst - Service Support Management
BengaluruFull-time3–5 yrsPosted over a month ago
Mid-level IT support role at Gallagher in Bengaluru. Needs 3–5 years.
About the role
As the Service Support Manager for GGB US Mid Market vertical, you will be responsible for Client Service. Service Support Manager plays a crucial role in – Managing customer support operations, Ensuring high-quality service delivery, and Promoting customer satisfaction They combine technical expertise, leadership skills, and a customer-centric approach to drive excellence in service support within an organization.
What you'll do
- Be responsible for Client Service
- Be responsible for fostering a culture of collaboration, continuous improvement, and customer focus within the shared services team
- Be interacting with the team who are present Onshore (branches)
- Act as the primary point of contact for the branch, providing comprehensive support 2
- Responsible for end to end support of the policy lifecycle services 3