Installed Base Program Manager

About the role

Based in India, the role partners with global stakeholders to translate customer, patient, quality, regulatory, service, supply-chain and business priorities into integrated execution plans. The role owns program governance, prioritization, schedule, budget and resource visibility, cross-functional dependencies, risks and leadership escalation.

What you'll do

• Lead end-to-end planning and execution of assigned CVUS Installed Base programs across the post-launch product lifecycle
• Define program scope, outcomes, milestones, deliverables, resources, dependencies, decision points and operating cadence
• Create and maintain an integrated execution plan across Engineering, Systems, Quality, Regulatory, Manufacturing, Supply Chain, Sourcing, Service
• Build and manage a transparent IB backlog, facilitating prioritization based on patient and customer impact, safety, regulatory commitments, product quality
• Drive cross-functional execution for customer complaints and investigations, product quality issues, corrective actions, CAPA, SCR/SPR, CSO, FMI or field actions

What you need

• Process improvement
• Lean

Good to have

• AWS
• CI/CD
• IAM
• Root cause analysis
• PRD writing
• Data privacy