Privacy Support Analyst

About the role

The Fulfillment Operations Analyst plays a key role in ensuring customers receive the right products, entitlements, and communications at the right time. This role sits within Consumer Services & Inside Sales (CSIS) and partners closely with support, sales IT, and external vendors to keep fulfillment and Executive Privacy workflows accurate, timely, and scalable as we grow.

What you'll do

• Monitor end-to-end order, entitlement, and fulfillment workflows to ensure on-time, accurate delivery for Executive Privacy and consumer customers
• Triage and resolve fulfillment and removal defects (e.g., incorrect products, missing entitlements, failed removals), coordinating with CS, Sales, Tech/Ops
• Leverage AI-enabled tools (e.g., AI assistants, AI features in spreadsheets/BI tools) to accelerate research, data analysis
• Support new product, offer, and campaign launches by validating fulfillment and removal flows, test cases, and data mappings before and after release
• Create and maintain process documentation, playbooks, and runbooks for common fulfillment and Executive Privacy scenarios and edge cases

What you need

• Excel
• Data analysis
• Due diligence
• Test cases
• Inside sales
• JIRA

Good to have

• Root cause analysis
• Six Sigma
• Salesforce
• ServiceNow