Associate - Customer Care - Non - Voice 5A
HyderabadFull-timeJunior levelPosted 2 days ago
Junior customer support role at Genpact in Hyderabad. Needs a B.Tech, B.E. or B.Sc.
About the role
Accurately enter and maintain customer data. Foster positive relationships with customers to enhance customer loyalty. Gather customer feedback and relay it to relevant teams for product or process improvement. Suggest improvements in customer service processes based on customer interactions.
What you'll do
- Handle incoming customer queries via phone, email, chat, or social media
- Provide accurate and timely information to customers regarding products, services, or policies
- Resolve customer complaints efficiently and escalate issues when necessary
- Follow standard operating procedures (SOPs) and company guidelines to ensure consistent service delivery
- Maintain documentation and update customer records accurately in the CRM or relevant databases
What you need
- Customer service
- ITIL
- User flows
- CRM
- Communication
- SOP writing
Good to have
- Cross-selling