Technical Support Executive
KolkataFull-time3–6 yrsPosted 1 week ago
Mid-level IT support role at George Bernard Consulting in Kolkata. Needs 3+ years.
About the role
Provide first-level technical support to end users and ensure timely issue resolution Monitor and manage user support requests while maintaining a high standard of customer service Collaborate with internal technical teams to troubleshoot and resolve system-related issues Support the development and implementation of workarounds for urgent or critical issues to ensure business continuity
What you'll do
- Provide first-level technical support to end users and ensure timely issue resolution
- Monitor and manage user support requests while maintaining a high standard of customer service
- Collaborate with internal technical teams to troubleshoot and resolve system-related issues
- Support the development and implementation of workarounds for urgent or critical issues to ensure business continuity
- Ensure all support activities are handled within agreed Service Level Agreements (SLAs)
What you need
- Troubleshooting
Good to have
- ERP
- Power Automate
- Power Apps
- Power BI