Application Support Lead - Swing Shift
MumbaiFull-time7–13 yrsPosted over a month ago
Senior IT support role at GIA (Gemological Institute of America) in Mumbai. Needs 7+ years and a B.Tech, B.E. or B.Sc.
About the role
The Application Support Lead is a pivotal role responsible for the stability, availability, and performance of the Institute’s crown jewel business applications. Working from the Offshore Delivery Center, this role provides advanced (L3) application support for mission-critical systems supporting international locations.
What you'll do
- Lead and manage all aspects of application support for crown jewel, business-critical applications
- Provide L3 support and act as the primary escalation point for complex incidents
- Own Major Incident Management including bridge coordination, communications, and Root Cause Analysis
- Collaborate with development, infrastructure, database, network, and security teams to resolve issues
- Ensure proactive monitoring of application availability and performance
What you need
- Java
- SQL Server
- C++
- Perl
- Python
- PowerShell
Good to have
- Oracle Database
- SQL
- ServiceNow
- Linux
- Root cause analysis
- Data privacy