Associate Application Support Engineer - Day Shift
MumbaiFull-time0–2 yrsPosted over a month ago
Entry-level IT support role at GIA (Gemological Institute of America) in Mumbai. Open to freshers; up to 2 years, with a B.Tech, B.E. or B.Sc.
About the role
The role also involves documenting observations, supporting routine operational tasks, and ensuring proper communication with users.
What you'll do
- Application Monitoring & Incident Support
- Monitor application alerts and system health using provided tools under guidance
- Log and update incidents and service requests in the ticketing system
- Perform initial triage by collecting basic information (screenshots, logs, error messages)
- Escalate issues to senior team members when required
What you need
- Linux
- Windows
- ITIL
- SQL
- Oracle Database
- AWS
Good to have
- Machine learning
- GCP
- Azure
- Ticketing tools
- SOP writing
- Vulnerability assessment