End User Support - Night Shift
MumbaiFull-time4–6 yrsPosted over a month ago
Mid-level IT support role at GIA (Gemological Institute of America) in Mumbai. Needs 4–6 years and a degree.
About the role
To support the day-to-day operations of the IT team while ensuring that end users receive timely and effective technical support. The role involves working closely with internal stakeholders, vendors and the IT support team to manage IT assets, coordinate procurement activities, maintain vendor contracts and ensure smooth delivery of IT services.
What you'll do
- Deliver L1/L2 support for desktops, laptops, mobiles, and peripherals
- Resolve Windows, Microsoft 365, Teams, Outlook, and enterprise app issues
- Ensure SLA compliance via ITSM tools (ServiceNow/Jira)
- Drive user satisfaction through proactive support
- Modern Workplace & Device Management
What you need
- Office 365
- Windows
- ServiceNow
- Intune
- Hardware
- MIS reporting
Good to have
- CCNA
- ITIL
- JIRA
- Telecom