Manager, IT Infrastructure - Swing Shift
MumbaiFull-time10–18 yrsPosted over a month ago
Leadership IT support role at GIA (Gemological Institute of America) in Mumbai. Needs 10+ years.
About the role
The role maintains coverage across a 24x7 operating model, ensures each discipline is represented on every shift, and develops the technical depth and cross-skilling that keeps the team resilient to absence and attrition. The role owns day-to-day operation of the hybrid estate. On premises this covers Nutanix and hyperconverged infrastructure, VMware, and server hardware, Dell Isilon and HPE storage, and backup and recovery.
What you'll do
- Infrastructure Operations Leadership, Shift Management and Handover
- Lead the infrastructure engineering team across shifts, covering the Wintel, Messaging, SCCM and Intune, Linux, Cloud Platform, and Storage and Backup roles
- Run a documented handover at every shift boundary with the other IT Infrastructure Managers, transferring ownership of open incidents, in-flight changes
- Report operations to the Sr. Manager IT Infrastructure and US IT Infrastructure leadership on availability, incidents, change, patch compliance, capacity
- On-Premises Compute, Virtualization and Storage Operations
What you need
- Active Directory
- VMware
- Office 365
- Intune
- Linux
- Hardware
Good to have
- ITIL
- SOX
- Windows Server
- ServiceNow
- Firewalls
- AWS