SACM (Service Asset & Configuration Management) Engineer - Swing Shift
MumbaiFull-time5–9 yrsPosted over a month ago
Senior engineering role at GIA (Gemological Institute of America) in Mumbai. Needs 5+ years and a B.Tech, B.E. or B.Sc.
About the role
The SACM (Service Asset & Configuration Management) Engineer is responsible for supporting the accuracy, quality and operational effectiveness of IT asset data within the ServiceNow platform. The role covers CMDB (Configuration Management Database) data standards, CI (Configuration Item) lifecycle and relationships, data quality, reconciliation and configuration governance, while supporting hardware and software asset management across the asset lifecycle.
What you'll do
- Responsible for supporting the accuracy, quality and operational effectiveness of IT asset data within the ServiceNow platform
- Working closely with Infrastructure, Security, Applications, Procurement, Finance and ServiceNow technical teams, the Engineer drives consistent SACM practices
- Support the management of the CMDB data standard: CI class and attribute model, relationship model, CI ownership and lifecycle states
- Maintain the definitions of completeness, accuracy, timeliness and non-duplication that govern configuration data
- Support the management of entitlement records, and of allocation and reclaim across the software estate
What you need
- Reconciliation
- ServiceNow
- Lean
Good to have
- ITIL