Functional Engineer
GurugramFull-time3–5 yrs4.5 L–₹6 L a yearPosted over a month ago
Mid-level engineering role at Ginni Systems in Gurugram. Needs 3–5 years and a B.Com, B.Tech or B.E.. Pays ₹4.5–6 LPA.
About the role
As a Functional Engineer, you will handle customer queries on Ginesys products, analyze and resolve functional issues, provide configuration support, and ensure high-quality customer experience. You will act as a bridge between customers, product, and engineering teams..
What you'll do
- Manage and resolve functional support tickets within defined SLAs
- Configure and demonstrate ERP modules (POS, Billing, Inventory, Procurement, Pricing, Promotions, Returns, Reporting)
- Gather and translate client requirements into functional specifications
- Support customer with their issues, solution testing, and prepare related case summary
- Document solutions, create SOPs, and maintain knowledge base articles
What you need
- ERP
- CRM
- SQL
- SOP writing
- Root cause analysis
- Salesforce
Good to have
- Python
- GST
- SAP
- Zoho Books
- Looker Studio
- Power BI