Principal Application Support Engineer
BengaluruFull-time12–22 yrsPosted over a month ago
Leadership IT support role at Global Delivery Center in Bengaluru. Needs 12+ years and a B.Tech, B.E. or B.Sc.
About the role
Responsible for supporting most complex and business critical applications through strong Incident & Problem management process. As part of Commercial Bank Application Support Team we are responsible for supporting most complex and business critical applications requiring integration across functions with broad impact on business processes, delivering quality support to users.
What you'll do
- Responsible for delivering value and managing risks for our lines of business
- Responsible for supporting most complex and business critical applications through strong Incident & Problem management process
- Monitor Alerts related to applications and provide proactive services
- Prepare and maintain documentation for all issues and the implemented solutions
- Perform root cause analysis by reviewing application logs, reviewing data and identify and implement corrective and preventive measures
What you need
- Troubleshooting
- ServiceNow
- Linux
- Root cause analysis
- SQL
- Oracle Database
Good to have
- ITIL
- AWS
- Azure
- Microservices
- Kafka
- Splunk