Senior Manager - Enterprise Fraud Operations
BengaluruFull-time12–15 yrsPosted over a month ago
Leadership risk role at Global Delivery Center in Bengaluru. Needs 12–15 years.
About the role
Impact to Scale - Be part of a team that take decisions which will directly influence the safety of customers and bank which will give a chance to see real impact at scale. Advanced tools & Innovation driven culture – get hands on experience with industry leading fraud detection platforms machine learning models and real time analytics.
What you'll do
- Deploy staffing strategies based on available resources and overall inventory
- Supports First Citizens Bank first line of defense initiatives through team(s) adherence to company policies and procedures
- Closely monitor daily/weekly/monthly inventory, ensuring that all work is completed within service level agreements
- Draft and maintain clear, effective procedural requirements
- Adhere to a quality assurance program to ensure that all procedural requirements are being met, proper analysis is being conducted, and investigations are complete
What you need
- Compliance
- Performance management
- Machine learning
- Risk management
Good to have
- CRM
- PowerPoint