Technical Support Engineer
Mumbai, Navi MumbaiFull-timeJunior levelPosted open since dec 2023
IT support role at Global Tech9 Infrasol in Mumbai and Navi Mumbai. Needs a degree.
About the role
As a Technical Support Engineer at Global Tech9 Infrasol LLP, you will play a crucial role in providing level 1 support to our clients and partnered companies. You will be the first point of contact for troubleshooting technical issues, resolving problems efficiently, and ensuring customer satisfaction.
What you'll do
- Provide timely and effective technical support to clients and partnered companies via phone, email, or chat
- Diagnose and troubleshoot hardware and software issues, ensuring swift problem resolution
- Collaborate with cross-functional teams to escalate and resolve complex technical issues
- Document and maintain accurate records of customer interactions and issue resolutions
- Stay informed about industry trends and advancements to enhance technical knowledge
What you need
- Troubleshooting
- Hardware