Principal Specialist, NOC
BengaluruFull-time6–11 yrsPosted 3 weeks ago
Senior IT support role at Globalhr in Bengaluru. Needs 6+ years and a B.Tech or B.E..
About the role
The NOC Specialist is a seasoned professional responsible for managing complex network monitoring and incident response activities. This role may lead small projects or operational processes, provide coaching to junior team members, and implement improvements to enhance NOC performance. The specialist operates with autonomy, leveraging advanced expertise to resolve complex, multi‑domain issues and influence operational standards.
What you'll do
- Lead the monitoring, analysis, and resolution of advanced or cross‑system network issues
- Manage and improve operational processes and small projects within the NOC
- Collaborate closely with network engineering, security, service desk, and operations teams
- Maintain up‑to‑date knowledge of network technologies, tools, and standard operating procedures
- Follow established escalation paths and adhere to service-level agreements (SLAs)
What you need
- Routing and switching
- SOP writing
- Incident response
Good to have
- CCNA
- CCNP