Incident Manager / Business Process Manager IRC307346
RemoteFull-time5–10 yrsPosted 1 week ago
Senior operations role at GlobalLogic. Needs 5+ years. Remote.
About the role
The Incident Manager / Business Process Manager is responsible for the governance and orchestration of the entire incident management lifecycle for customer-impacting incidents (Sev 1, 2, and 3) across all company product lines. This is a process-focused role, not a hands-on technical troubleshooting position.
What you'll do
- Incident Command and Orchestration
- Serve as the designated Incident Manager during Sev 1, 2, and 3 incidents
- Coordinate the incident response by engaging and directing the primary stakeholders
- Ensure the right personnel are involved in resolution efforts and escalate to leadership if additional resources are required
- Process Governance and Accountability
What you need
- Reporting
- Confluence
- JIRA
- Process improvement
- Tableau
- Compliance
Good to have
- ITIL
- Incident response
- Internal audit