Senior Member -DR (Freshers) IRC300797
NagpurFull-timeFresherPosted 1 week ago
Entry-level cybersecurity role at GlobalLogic in Nagpur. Open to freshers with a B.Tech or B.E..
About the role
The role involves troubleshooting issues, assisting customers, and collaborating with cross-functional teams to deliver high-quality technical support. Basic understanding of Cybersecurity concepts along with a relevant Cybersecurity certification & Any
What you'll do
- Support customers via chat, email, and phone to resolve technical issues
- Handle and track support ticketsto ensure timely resolution
- Troubleshoot cloud and product-related issues
- Meet SLA/SLO targets and maintain high customer satisfaction
- Use cloud tools for debugging and root cause analysis
What you need
- SIEM
- Splunk
- Incident response
- Root cause analysis