Customer Service Associate
KolkataFull-timeFresherPosted 3 weeks ago
Entry-level customer support role at Globiva Services in Kolkata. Open to freshers with a diploma.
About the role
In this role, you will serve as the primary point of contact for clients, handling inbound and outbound inquiries across phone, email, and chat channels. Key responsibilities include identifying customer needs, troubleshooting technical or service issues, updating CRM records, and escalating complex queries to cross-functional teams for quick resolution.
What you'll do
- Serve as the primary point of contact for clients, handling inbound and outbound inquiries across phone, email, and chat channels
What you need
- Customer service
- Problem solving
- CRM