Executive - Customer Centricity
Kandivali, MumbaiFull-time2–4 yrsPosted 2 months ago
Mid-level customer support role at Godrej Industries Group in Kandivali and Mumbai. Needs 2–4 years.
About the role
The incumbent will be based at a GPL site office and will be responsible for managing the end-to-end customer experience post-booking. This is a customer-facing role at the heart of GPL's after-sales function — ensuring homebuyers feel supported, informed, and valued throughout their journey with us.
What you'll do
- Customer Query & Complaint Redressal
- Handle customer queries and complaints received via phone, email, or walk-ins — ensuring timely, accurate, and high-quality resolutions in line with GPL's SOPs
- Coordinate with internal teams — Finance, Facilities, and Legal — to resolve customer issues efficiently
- Track all escalations and complaints to closure; ensure no query goes unresolved
- Liaise with the Facilities team on snagging and de-snagging issues raised by customers
What you need
- Escalation handling
- SOP writing
- Salesforce
- Sales
- Communication