Senior Manager - Customer Centricity
PuneFull-time6–8 yrsPosted 4 months ago
Senior customer support role at Godrej Industries Group in Pune. Needs 6–8 years and a BBA.
About the role
We are seeking a highly skilled and experienced Senior Manager to lead our customer centricity initiatives. The ideal candidate will have a strong background in developing and implementing strategies to enhance customer satisfaction and loyalty. As the Senior Manager, you will be responsible for driving a customer-centric culture throughout the organization, ensuring that all departments are aligned in delivering exceptional service to our customers.
What you'll do
- Develop and implement customer-centric strategies to improve overall customer experience
- Collaborate with cross-functional teams to ensure alignment in delivering exceptional service
- Analyze customer feedback and data to identify areas for improvement
- Lead and mentor a team of customer service professionals
- Monitor and report on key performance indicators related to customer satisfaction
What you need
- Customer service
- Problem solving