Customer Engagement Manager
RemoteFull-time3–5 yrsPosted 2 months ago
Mid-level customer support role at GoGuardian. Needs 3–5 years. Remote.
About the role
We’re looking for a Customer Engagement Manager to help identify and address customer engagement, adoption, and churn risks across GoGuardian’s Curriculum and Instruction products. This is a data-driven, customer-facing role that combines customer investigation, analytics, product knowledge, and cross-functional problem-solving.
What you'll do
- Customer Engagement & Risk Management (~40%)
- Partner with Customer Success to identify and support strategic and at-risk customers
- Maintain a data-informed view of customer engagement, adoption, and churn risk
- Provide support to identified at-risk customers and help ensure their concerns are addressed
- Participate in customer meetings and product discussions to understand customer goals and challenges
What you need
- Customer success
- Sales
- Problem solving
Good to have
- CRM
- SQL
- Power BI
- Tableau