Wealth Management - Digital Operations - US Deposits Complaints - Analyst - Bengaluru
BengaluruFull-time3–6 yrsPosted 1 week ago
Mid-level customer support role at Goldman Sachs in Bengaluru. Needs 3+ years.
About the role
Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data and design. The firm’s direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience.
What you'll do
- From day one, our customer support leaders play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management
- Join and support our US Deposits Complaints function in Bengaluru
- JOB SUMMARY & RESPONSIBILITIES
- Lead and manage a team of 15-18 complaint representatives handling US Deposits-related complaints and serve as the escalation point for complex and sensitive cases
- Manage team workload, capacity, and case allocation to meet monthly objectives and SLA requirements
What you need
- Wealth management
- Customer service
- Complaint handling
- Problem solving