CSM Support Associate
BengaluruFull-time1.5–3 yrsPosted 5 days ago
Junior customer support role at Goodera in Bengaluru. Needs 1.5–3 years.
About the role
We are looking for a high-impact CSM Support Associate to facilitate seamless operations for our Customer Success team.
What you'll do
- CSM Enablement & Operations
- Audit CRM data to ensure all customer touchpoints and contract milestones are accurately recorded
- Serve as the primary internal point of contact for Client Partners and Event Hosts during the IST night shift
- Manage shared inboxes ensuring internal queries are answered with professional, high-quality English prose
- Documentation & Knowledge Management
What you need
- CRM
- SOP writing
- Communication
- Customer success