Experience Design & Development Lead

About the role

We're seeking someone obsessed with crafting volunteering experiences so good that clients ask for them by name. Goodera will host ~10,000 events in 2026, enabling over 500K volunteers. In this role you own what those volunteers feel in your event unit: from the moment they receive an invite, to the unboxing of a kit, to the impact story that arrives a week later.

What you'll do

• Design ED packs (props, giveaways, and on-site touches) that lift the experience without breaking the budget
• Pilot, test, and iterate improvements against defined success criteria; contribute experience feasibility input to the Category team's offering briefs
• Materials, Kits & Packaging
• Own material quality for your unit: set specs, review samples, and catch issues before they reach an event
• Define the kit and box packaging standards, including the unboxing experience, for the fulfillment team to deliver

What you need

• SOP writing
• User flows