AI Outcome Customer Engineer, GTM AI Tech, Google Cloud
GurugramFull-time7–13 yrsPosted over a month ago
Senior customer support role at Google in Gurugram. Needs 7+ years.
About the role
The Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. You listen to the customer and swiftly problem-solve technical issues to show how our products can make businesses more productive, collaborative, and innovative.
What you'll do
- Partner with Account teams and practice Customer Engineer (CEs) during technical evaluation phases to assess project feasibility, shape proposals for long-term adoption
- Lead upfront technical design for enterprise-grade AI solutions, ensuring seamless and secure integration of models, agents
- Dive into code-level context to diagnose and resolve complex customer implementation issues, identify core product bugs
- Serve as the definitive liaison to core Product and Engineering teams, troubleshooting systemic deployment blockers and translating real-world field feedback into…
- Steer implementation strategy through technical authority and architectural foresight while owning the technical reality of delivery alongside customer-facing teams
What you need
- GCP
- Machine learning
- System design
- Java
- Python
- JavaScript
Good to have
- ETL