DV360 Policy Product Specialist
Hyderabad, GurugramFull-time5–9 yrsPosted over a month ago
Senior customer support role at Google in Hyderabad and Gurugram. Needs 5+ years.
About the role
Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers.
What you'll do
- Apply deep product expertise solving complex technical customer issues and escalations and carrying out strategic projects
- Analyze data and insights to create action plans to solve issues at the root cause for our top customers focusing on knowledge management, operational improvements
- Partner with our partner teams to own and continuously improve the DV360 Policy journey of all clients, resolve complex issues and understand customer pain points
- Share insights and provide expertise to our partner teams to support product and process improvements
- If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form
What you need
- Customer service
- Google Ads
- Sales
- Escalation handling
- Customer success