Policy Specialist
Hyderabad, GurugramFull-time5–9 yrsPosted over a month ago
Senior customer support role at Google in Hyderabad and Gurugram. Needs 5+ years.
About the role
Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers.
What you'll do
- Influence product/platform improvements to positively impact the Customer experience; Trust and Safety, APAS and Ads Platform teams to improve Policy Enforcement accuracy
- Identify opportunities for Policy simplification and improve external policy communications by working with Trust and Safety
- Identify model improvement opportunities for increased accuracy and precision by working with APaS
- Lead the partnership with gTech and gTech Ads Leadership to set and manage expectations in alignment with their goals
- Lead the partnership with gTech practitioners to drive operational readiness towards policy launches and changes. Manage and deliver on the service metrics for Policy
What you need
- Customer success
- Sales
Good to have
- Customer service
- Google Ads