436911 Team Leader_International Collections_Gurugram
GurugramFull-time5–10 yrsPosted 2 weeks ago
Senior customer support role at Gratitude in Gurugram. Needs 5+ years.
About the role
Team Leader – International Collections**Job Code:** 436911 **Location:** Gurugram, India **Experience:** 5–10 Years **Band:** BPO 3/4 **Work Mode:** 100% Work From Office (WFO) **Shift:** 24×7 rotational shifts, including night shifts ## Job Summary We are looking for an experienced and results-driven **Team Leader – International Collections** to lead and mentor a team of collections professionals handling B2B/B2C collections.
What you need
- Collections
Good to have
- Voice process
- Cash flow
- Escalation handling
- Sales
- Performance management