Customer Resolution Specialist – International & Helpdesk
GurugramFull-time0–5 yrsPosted 4 days ago
Junior customer support role at Gratitude in Gurugram. Open to freshers; up to 5 years.
About the role
Responsibilities:Understand customer grievances and identify the root cause of service-related issues.Manage customer complaints and coordinate with internal teams for resolution.Work with multiple applications and departments to track ongoing issues.Communicate with customers through calls and emails whenever required.Collect additional information from customers to facilitate issue resolution.Ensure timely follow-ups and proper escalation of unresolved concerns.Maintain professional…
What you need
- Communication
Good to have
- Customer service
- Voice process
- Complaint handling