Customer Service Associate – US Banking & Card Services
MumbaiFull-time1.5–2 yrsPosted yesterday
Junior customer support role at Gratitude in Mumbai. Needs 1.5–2 years and Class 12.
About the role
The role involves handling customer enquiries, providing accurate information, resolving concerns and delivering a professional customer experience while meeting service, quality and productivity targets.Key ResponsibilitiesHandle international customer calls professionally and efficiently.Resolve customer enquiries related to US banking and card services.Meet individual and team service-level, quality and productivity targets.Achieve KPIs, including customer satisfaction, average handling time…
What you need
- Customer service
- Voice process
- Customer handling