Customer Service Associates | Process | Mumbai & Pune
MumbaiFull-time1–3 yrsUp to ₹7 L a yearPosted 3 days ago
Junior customer support role at Gratitude in Mumbai. Needs 1–3 years. Pays up to ₹7 LPA.
About the role
Key ResponsibilitiesHandle inbound customer calls and resolve queries.Provide effective solutions and ensure customer satisfaction.Manage complaints and escalations professionally.Communicate with customers and internal teams.Follow process guidelines and compliance requirements.Maintain quality and service standards.⭐ Why Apply?Opportunity to work with TCS.Salary up to ₹7 LPA.Exposure to international customer service processes.Opportunity to grow your career in the BPO industry.
What you need
- Customer service
- Voice process
- Escalation handling
- Communication
Good to have
- Customer handling
- Data entry
- Telecom