Customer Service Executive – Advanced Operations | Kolkata
KolkataFull-time2–5 yrsPosted 1 week ago
Mid-level customer support role at Gratitude in Kolkata. Needs 2+ years and a degree.
About the role
Customer Retention & Billing Support Executive – International VoiceLocation: Kolkata, West BengalExperience: 1–5 YearsPreferred Relevant Experience: 2–5 years in international voice customer serviceBand: BPO 1/2Salary: Up to ₹7 LPAShift: 24×7 rotational shifts, including night shifts and weekendsProcess: Electricity & Gas Utilities – Billing, Complaints & RetentionEmployment Type: Full-TimeJob SummaryWe are looking for a customer-oriented Customer Retention & Billing Support Executive to…
What you need
- Customer service
- Voice process
Good to have
- CRM
- Complaint handling
- Escalation handling
- SOP writing