HR Helpdesk Team Lead
MumbaiFull-time6–10 yrsPosted today
Senior HR role at Gratitude in Mumbai. Needs 6–10 years and a degree.
About the role
MANDATORY SKILLS & CAPABILITIES* International Voice Support & Professional Communication.* People Management & Team Leadership Capability (Staffing, Engagement, Succession).* Quality Assurance, SLA Adherence & Compliance Management.* Customer Service & Stakeholder Relationship Management.* MIS Reporting, Data Analysis & Business Presentation Skills (Excel, PPT).* Application Knowledge (ServiceNow / Workday / Avaya) & Data Privacy.* Time Management, Productivity & Shift Readiness (24×7).Note:PAN…
What you need
- HR operations
- Learning and development
- HRMS
- Talent management
- Performance management
- Voice process
Good to have
- MIS reporting
- Data privacy
- ServiceNow
- SOP writing
- Ticketing tools
- PowerPoint