International Customer Experience & Technical Support Specialist
HyderabadFull-timeJunior levelUp to ₹7 L a yearPosted yesterday
Customer support role at Gratitude in Hyderabad. Needs a degree. Pays up to ₹7 LPA.
About the role
The ideal candidate should have experience in international voice support, technical troubleshooting, customer retention, and consultative selling.The role requires handling customer concerns, diagnosing product-related issues, recommending suitable solutions, and delivering a seamless customer experience while achieving service and sales targets.Roles & ResponsibilitiesProvide end-to-end customer support to international customers through voice and chat interactions.Understand customer concerns…
What you need
- Voice process
- Problem solving
Good to have
- CRM
- Customer service
- Sales
- iOS
- Android
- Cross-selling